Help center
Find answers to your questions, explore our guides, or get in touch with our support team. We're here to help you every step of the way.
Frequently Asked Questions
Account setup
Am I eligible to get an Infinity account?
Infinity accounts are available to Indian businesses, freelancers, and startups that receive international payments. Specific eligibility criteria apply based on your business type and documentation.
What is the cost of opening an Infinity account?
Opening an Infinity account is free. You only pay our 0.5% transaction fee when you receive international payments—no hidden charges or monthly fees.
Are there any businesses or industries that Infinity does not support?
Infinity supports most legitimate businesses. However, we do not work with high-risk industries as defined by RBI regulations, including gambling, adult content, and unlicensed financial services.
What documents are required to onboard Infinity?
You'll need your business registration documents (GST certificate, PAN, incorporation certificate), identity proof (Aadhaar/PAN), and basic bank account details for verification.
Do I need to provide bank account details to onboard Infinity?
Yes, you need to link a valid Indian bank account where your converted INR funds will be settled after international payments are received.
Can I change my bank account?
Yes, you can update your linked bank account through your Infinity dashboard. The change requires verification and typically takes 1-2 business days to process.
How can I update my account details, business documents, or GST information?
Log in to your Infinity account and navigate to Settings. You can update most details directly—document changes may require review by our compliance team.
Where can I get the account statement for my virtual accounts?
Account statements are available in your Infinity dashboard under Transactions. You can download statements for any date range in PDF or CSV format.
How can I close my Infinity account? Can it be reopened?
Contact our support team at support@infinityapp.in to initiate account closure. Closed accounts can be reopened subject to compliance review and updated documentation.
Global payments
For questions about receiving international payments, settlement times, FX rates, and FIRA compliance, please visit our main FAQ section or contact support directly.
Still have questions?
Can't find the answer you're looking for? Please contact our team